HSBC is telling all its customers to download this programme – Trusteer Rapport. Unfortunately, it never occured to them to do the work and check for programme compatability with major software for small business customers. And www.gotomypc.com is very clearly not compatible – my pc is completely unaccesible !
It doesn’t help that Trusteer support said to me today that there is “a known problem with gotomypc” but fails to make it known to the wider world anywhere on their website. Oh well, I’m writing this blog to warn others and hurry them up on a fix of some sort. And I will write again when HSBC, Trusteer and Gotomypc get back to me with a solution.
Now, more than ever, I understand the rationale for a move towards cloud computing.